Emergency repair covers four systems and runs around the clock
Crossway takes emergency calls for air conditioners, furnaces, heaters and heat pumps, 24 hours a day, 7 days a week. The office keeps its own hours of 7:30 am to 5 pm, and Google lists the business as open around the clock, and the emergency line is 832-250-6191.
In Tomball the emergencies are predictable. A system quits on the hottest afternoon of the summer with a house full of people, or a furnace refuses to light the night a cold front arrives. A water line or drain pan overflows in the attic and the float switch has cut power to the unit. A breaker trips and will not reset. Those are the calls this page is for, and they are different from a noisy blower or a thermostat that needs a new battery.
The phone call sorts the emergency from the next-day visit
Have these answers ready when you call: what the system is doing and for how long, whether it is cooling or heating at all, whether there is water, ice or a burning smell, and whether anyone in the house is vulnerable to heat or cold. The thermostat mode, the breaker and the filter are safe for a homeowner to check first, and a tripped float switch from a clogged drain is a common reason a system looks dead.
Once a tech is on site the work follows the same sequence as a scheduled repair: electrical readings first, then the refrigerant side with digital iManifold gauges on a tablet, or the furnace safety circuit and flame sensing on a heating call. The goal at night is the same as at noon, which is to find the failed part instead of guessing.
A row of Crossway vans, each with the Texas license TACLB24665C on the side, is parked at the Tomball yard on 327 S. Persimmon St. Every one of them carries the same number you call.
No after-hours price is published, so the office quotes it by phone
The business publishes a $47.50 service fee for Preferred Service Agreement members during normal business hours, 7:30 am to 5 pm. It does not publish an after-hours rate or a response time, and this page will not invent one. Ask the office for the emergency charge when you call, and it will quote it on the phone.
Members also get priority service over non-members, 15% off repairs and 5% off replacement equipment, at $15.00 per month or $180 per year. Whether to join is a decision to make in March, not at 2 am, which is why the maintenance side of the work matters. After an emergency repair, the next step is usually a full inspection of the system, the kind that finds the second weak part before it becomes the next call.
